Reach
a person.
Clockwork is run by a small team, not a call centre. You will get a real answer from someone who can actually look at your line.
support@useclockwork.com
Call your line first. Email us second.
Email is not a fast enough channel for a morning that has already gone wrong. If your text has not arrived, or it says we could not get a clear answer, call the line yourself right away. Then tell us, and we will find out what happened.
Speak to anyone about you.
We will not contact your testing provider, your probation or parole officer, your case manager, or the court. Not to set your account up, not to fix a problem, not ever. If someone needs to speak to them, that is you.
Your check-in ID does not belong in an email. If we need it, we collect it once, over a secure form. An email asking you to reply with your ID did not come from us.
We answer as fast as a small team can, and we would rather tell you something true and late than something quick and wrong. We do not promise a response window, because a promise we cannot keep is worth nothing to you.